CAF-3 · Chapter 13 · Question 9 of 15
How should a business comprehensively measure the Return on Investment (ROI) of a newly implemented Information and Communication Technology (ICT) system?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: B) Through a detailed cost-benefit analysis comparing implementation costs against productivity gains
Explanation
Determining the ROI of ICT investments involves a cost-benefit analysis that compares the costs of implementing the system with expected benefits like increased efficiency and productivity gains
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