CIMA BA2 · Chapter 1 · Question 3 of 12
Which of the following decisions is an example of OPERATIONAL planning and control?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: B) Deciding which machine operators will work on next Tuesday's night shift
Explanation
Operational decisions are short-term, routine and detailed, such as day-to-day scheduling of staff. Entering new markets and setting objectives are strategic decisions, while allocating a year's resources between product ranges is a tactical (management control) decision.
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