PRC-3 · Chapter 3 · Question 46 of 70
A call center supervisor directly manages 40 individual phone operators. Because of this high number of direct subordinates, the supervisor is said to have a:
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: B) Wide span of control
Explanation
Span of control refers to the number of subordinates reporting to a manager. Supervising 40 people is considered a very wide span of control.
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