PRC-3 · Chapter 3 · Question 9 of 70
When an employee has a grievance, they are instructed to first speak to their supervisor, who will then speak to the department head, who can escalate it to the director. This clear line of authority is known as the:
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: C) Chain of command
Explanation
The chain of command is the unbroken line of authority extending from the top of the organization down to the lowest level, clarifying who reports to whom.
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