ACCA BT · Chapter 1 · Question 6 of 11
According to Mintzberg, which organisational configuration relies mainly on the standardisation of skills, with the operating core as its key part?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: B) Professional bureaucracy
Explanation
In a professional bureaucracy, such as a hospital or accountancy firm, coordination is achieved by standardising the skills of highly trained professionals in the operating core. A machine bureaucracy relies on standardisation of work processes via the technostructure, the divisionalised form relies on standardisation of outputs via the middle line, and an adhocracy relies on mutual adjustment.
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