ACCA MA · Chapter 9 · Question 3 of 11
Which characteristic of services means that a service cannot be stored for future use?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: A) Perishability
Explanation
Perishability means a service cannot be stored: an empty seat on today's flight cannot be sold tomorrow. Intangibility means a service has no physical form, heterogeneity means quality can vary each time, and simultaneity means it is produced and consumed at the same time.
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