ACCA MA · Chapter 9 · Question 9 of 11
Which of the following is a key principle of total quality management (TQM)?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: C) Continuous improvement, with the aim of getting things right first time
Explanation
TQM aims for zero defects through continuous improvement and getting it right first time. Quality is the responsibility of every employee, and the focus is on prevention rather than finding defects by inspection after they have occurred.
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