ACCA PM · Chapter 13 · Question 3 of 11
In Fitzgerald and Moon's building block model, the dimensions of performance are divided into results and determinants. Which of the following is a RESULTS dimension?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: C) Competitiveness
Explanation
The results dimensions are financial performance and competitiveness; they show the outcome of past decisions. The determinants are quality of service, flexibility, resource utilisation and innovation, which drive future results.
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