CA Inter P6 · Chapter 14 · Question 9 of 10
In Kurt Lewin's model of change, the stage at which new behaviours, systems and processes are reinforced so that they become the normal way of working is called:
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: A) Refreezing
Explanation
Lewin's three-stage model consists of unfreezing (making people see the need for change and reducing resistance), changing or moving (introducing new behaviours and processes) and refreezing (stabilising the new ways through reinforcement, policies and rewards so that people do not slip back).
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