CAF-3 · Chapter 1 · Question 7 of 15
Which of the following technologies is primarily used by organizations to understand the hidden emotions (e.g., happy, angry) within unstructured customer feedback?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: B) Sentiment Analysis
Explanation
Sentiment Analysis is a key tech tool used to evaluate the tone and emotion behind unstructured text data
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