US CMA Part 1 · Chapter 3 · Question 26 of 30
In a balanced scorecard, the measure 'average training hours per employee' would normally be placed in which perspective?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: A) Learning and growth
Explanation
The learning and growth perspective covers the people, systems and culture needed to support improvement, such as employee skills, training and information system capabilities. The other three perspectives are financial, customer and internal business process.
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