ACCA BT · Chapter 11 · Question 3 of 11
A manager gives a team a pay rise and improves the canteen, but finds that, although complaints have reduced, staff are no more motivated than before. Which theory best explains this outcome?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: A) Herzberg's two-factor theory
Explanation
Herzberg argued that improving hygiene factors such as pay and working conditions removes dissatisfaction but does not create positive motivation, which requires motivators such as achievement and responsibility. This matches the reduced complaints without increased motivation. Taylor, by contrast, believed pay was the main motivator.
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