ACCA BT · Chapter 13 · Question 9 of 10
Which of the following is a feature of effective active listening?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: D) Giving full attention to the speaker and checking understanding by summarising what has been said
Explanation
Active listening involves concentrating fully, using non-verbal cues to show attention, asking questions and summarising to confirm understanding, and paying attention to both content and feelings. Planning responses, interrupting and ignoring emotions all reduce the effectiveness of listening.
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