ACCA BT · Chapter 13 · Question 8 of 10
Team members working on a cross-functional project are in conflict about deadlines. Their manager encourages them to openly explore the underlying concerns of both sides to find a solution that fully satisfies each party. Which conflict-handling approach is this?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: D) Collaborating
Explanation
Collaborating is assertive and cooperative: parties work together to find a solution that fully meets both sets of concerns, a 'win-win' outcome. Compromising involves each side giving up something, accommodating means one party gives way to the other, and avoiding means withdrawing from the conflict without resolving it.
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