A production manager deals with an urgent machine breakdown that threatens to halt production, and resolves a dispute between two shift supervisors. Under Mintzberg's classification, which category of role is being performed?

Correct answer: C) Decisional - disturbance handler

Explanation

Responding to unexpected crises and conflicts is the disturbance handler role, one of Mintzberg's four decisional roles (with entrepreneur, resource allocator and negotiator). The entrepreneur role is about initiating improvements and change, the leader role concerns motivating and directing staff, and the monitor role concerns scanning for information.