CAF-7 · Chapter 5 · Question 5 of 15
An airline identifies 'rapid turnaround times at airport gates' as a Critical Success Factor (CSF). To measure its success in achieving this, it tracks the 'average number of minutes a plane remains at the gate between flights'. This specific measurement metric is known as a:
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: B) Key Performance Indicator (KPI)
Explanation
While the CSF is the goal that must be achieved, the Key Performance Indicator (KPI) is the specific, quantifiable metric used to measure performance and progress towards that goal.
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