CAF-7 · Chapter 5 · Question 6 of 15
A hospital wishes to improve its emergency room patient intake process. Instead of looking at other hospitals, management studies the highly efficient 'pit stop' routines of a Formula 1 racing team to find ways to reduce turnaround time. What type of benchmarking is this?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: C) Functional (operational) benchmarking
Explanation
Functional or operational benchmarking involves comparing a specific process or function against the 'best-in-class' practitioner, regardless of whether they operate in a completely different industry.
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