PRC-3 · Chapter 8 · Question 63 of 74
A call center is struggling because 30% of its staff quit every six months and have to be replaced, causing massive hiring and training expenses. What critical HR metric is alarmingly high here?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: D) Employee turnover
Explanation
Employee turnover measures the rate at which employees leave an organization and need to be replaced. High turnover is very costly.
More Human Resource Strategies MCQs
- Q65Which of the following actions is NOT considered a stage in the 'Selection' process?
- Q66Requesting a candidate’s credit history or reference check is part of which specific human resource management activity?
- Q67Which of the following is NOT generally recognized as a tool or method for employee training?
- Q68Which of the following is generally classified as 'off-the-job' training rather than 'on-the-job' training?
- Q69A broad concept referring to employees maintaining a healthy equilibrium between their professional duties and personal life is known as: