ACCA BT · Chapter 2 · Question 10 of 11
A furniture retailer offers free assembly and a five-year repair service after delivery. In Porter's value chain, which primary activity does the repair service fall under?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: D) Service
Explanation
Service covers activities that maintain or enhance a product's value after sale, such as installation, repair and after-sales support. Outbound logistics concerns storing and distributing the finished product to the customer, marketing and sales concerns persuading customers to buy, and operations converts inputs into the final product.
More Stakeholders and the external environment MCQs
- Q1Which of the following is an internal stakeholder of a company?
- Q2Using Mendelow's matrix, a stakeholder group has high power but low interest in a proposed project. What strategy should management adopt…
- Q3A government environmental regulator has significant power over a proposed new chemical plant and has publicly stated it will scrutinise…
- Q4In a PESTEL analysis, a change in the age structure of a country's population would be classified under which heading?
- Q5New legislation imposes binding limits on the carbon emissions that a company's factories may produce, which will require expensive…