CAF-7 · Chapter 5 · Question 1 of 15
A retail bank employs standard IT systems and basic customer service protocols that are identical to every other bank in the country. These basic abilities, which are required simply to stay in business, are known as:
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: C) Threshold competences
Explanation
Threshold competences are the basic activities, processes, and abilities needed just to meet minimum customer requirements and survive in an industry. They do not provide a competitive advantage.
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