ACCA BT · Chapter 13 · Question 6 of 10
Information in an organisation flows between managers at the same level in different departments, for example between the production manager and the sales manager. What is this type of communication called?
Test yourself: pick an answer
Reveal answer & explanation
Correct answer: B) Lateral (horizontal) communication
Explanation
Lateral or horizontal communication occurs between people at the same level in different functions, supporting coordination and problem-solving. Downward communication flows from managers to subordinates, upward communication from subordinates to managers, and diagonal communication crosses both functions and levels.
More Personal effectiveness and communication MCQs
- Q8Team members working on a cross-functional project are in conflict about deadlines. Their manager encourages them to openly explore the…
- Q9Which of the following is a feature of effective active listening?
- Q10Which of the following best describes the purpose of a personal development plan (PDP)?
- Q1Which of the following is the best description of SMART objectives?
- Q2When prioritising tasks, which type of task should generally be dealt with first?